Micro conversions are actions (or sets of actions) your website visitors take that indicate they are likely to convert. Ultimately, macro conversions are what a website hopes to achieve, whereas micro conversions are the smaller steps that lead to those big goals. When it comes to eCommerce businesses, a macro conversion is the actual purchase of a product. However, very few website visitors would purchase a product during their initial visit. Such actions as browsing a product’s page or adding a product to a shopping cart can be considered micro conversions as they may eventually result in actual conversions.
Marketers typically track micro conversions for a number of reasons:
The basic example of a micro conversion is a small action that might feel insignificant to a user, but can eventually increase their likelihood to convent. In general, micro conversions can be classified into two types:
The examples of both process milestones and secondary actions are the following:
In order to define the right micro conversion goals for your website, you need to identify your main conversion funnels, i.e., the series of user actions that bring users closer to macro conversions that reflect your company’s business objectives.
E.g., for eCommerce businesses, a purchase confirmation would be a common macro conversion goal that corresponds to the objective of increasing sales for Product X. Once you’ve defined your macro conversion goal (that should be trackable in Google Analytics), select a couple of corresponding micro conversion goals that lead to that macro conversion. Those could be clicking on the ‘Shop now’ button, adding a product to a shopping cart, etc. Thus, the main conversion funnel for most eCommerce business would look something like this:
Home Page > Clicking ‘Shop Now’ > Browsing the products page > Clicking on the product X> Browsing the product X page > adding the product X to a shopping cart > clicking ‘Checkout’ > Checkout process > Purchase confirmation
You can then validate your conversion funnel by reviewing the behavior flow report in Google Analytics (Behavior > Behavior Flow) to see how your visitors are actually flowing through your website. On-site user surveys can also help verify your best sequence of micro conversions.
Micro conversions can be tracked by using various analytics platforms. The most common one is Google Analytics. It allows you to log micro conversions both as events and as goals. You can set up to 20 goals in Google Analytics that enables you to track micro conversions from the moment a potential customer lands on your website up until they convert into a paying customer. GA offers 4 different types of goals you can set up (you can find them in Admin > View > Goals > New Goal button):
You can also track micro conversions as events using Google Tag Manager. Events are simply user actions such as button clicks, newsletter sign ups, file downloads, video plays, etc. Google Tag Manager helps you define the events you’d like to track, however you still need Google Analytics to view and analyze the data.
Micro conversion rates are calculated in the same way as macro conversion rates. In order to get your conversion rate percentage, you need to divide the total number of conversions in a given time period by the total number of sessions or unique visitors or leads (based on what exactly you’ve defined as your conversion event) and multiply it by 100. The formula can be applied to both macro and micro conversions:
Conversion rate = Total number of conversions / Total number of sessions or unique visitors or leads * 100
As an eCommerce business, you may want to track micro conversions for each step of your conversion funnel to find out where users drop off. E.g., to calculate the micro conversion rate for checkout abandonment (cart abandonment rate), you would divide the number of completed purchases by the number of shopping carts created by users and then multiply it by 100. Thus, if 200 users purchased your products out of 1000 shopping carts created, your cart abandonment rate is 20% (200/1000 = 0,2*100 = 20%). High abandonment rate indicates there may be certain pain points in your checkout process.
Micro conversions are small actions taken by your site visitors that indicate their interest in your products or services and may ultimately lead to actual conversions (macro conversions). Tracking micro conversions can give you a deeper insight into your visitors behavior, identify weak links in your sales funnel and help you optimize your website’s UX for higher conversion rates.
The examples of micro conversions may include user engagement actions like signing up for your newsletters, creating an account on your website, commenting or sharing your content on social media, downloading eBooks, browsing a certain number of pages or visiting specific pages (such as product pages), taking certain steps towards the checkout (adding a product to a shopping cart), etc.
To identify the right micro conversion goals for your website, you need to have a clear understanding of your major conversion funnels and your macro conversion goals that correlate with your business objectives. You may then review the behavior flow report in Google Analytics or make use of on-site user surveys to validate the right micro conversion sequence for your site.
There are 2 ways you can use Google Analytics to track micro conversions for your conversion rate optimization. The first one allows you to track micro conversions with the help of goals. You can choose between 4 different types of goals (destination, duration, pages per session, event goals). The second option involves using Google Tag Manager along with Google Analytics for tracking micro conversions as events.
Micro conversion rates and macro conversion rates are calculated using the same formula. To calculate your micro conversion percentage, you simply need to divide the total number of conversions for a specific time period by the total number of sessions, unique visitors or leads (depending on how you’ve set up your conversion events), and then multiply that number by 100.
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