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Integrate LiveAgent help desk and live chat with Post Affiliate Pro to provide real-time support to your affiliates through chat, contact forms, and ticketing.
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Active communication with your affiliates is essential for running a successful affiliate program. The LiveAgent integration connects Post Affiliate Pro with LiveAgent, a full-featured help desk and live chat software, allowing you to support your affiliates in real time.
With this integration, you can add live chat buttons and contact forms directly to your affiliate panel and signup pages. Affiliates can reach your support team instantly without leaving the platform, and you can manage all support conversations from your LiveAgent dashboard while monitoring ticket activity from within Post Affiliate Pro.
Set up advanced tracking in minutes. No credit card required.
The integration uses the LiveAgent API v3 to connect both platforms. Once configured, Post Affiliate Pro communicates with your LiveAgent account to:
| Feature | Description |
|---|---|
| Live Chat Button | Real-time chat widget that appears in the affiliate panel |
| Contact Forms | Support request forms embedded in the affiliate interface |
| Signup Page Chat | Chat and contact options on affiliate registration pages |
| Ticket Dashboard | View recent support tickets directly in Post Affiliate Pro |
| Department Status | Monitor LiveAgent department availability |
Before setting up the integration, you need:
yourcompany.ladesk.com)Access Integration Settings
Enter Connection Details
Test the Connection
Configure Chat and Contact Forms
| Setting | Purpose |
|---|---|
| LiveAgent URL | Your LiveAgent installation address |
| Agent email for API authentication | |
| API Key | API key for secure communication |
| Affiliate Chat Button Code | LiveAgent widget code for affiliate panel |
| Affiliate Contact Form Code | Contact form code for affiliate panel |
| Signup Chat Button Code | Widget code for registration pages |
| Signup Contact Form Code | Contact form code for registration pages |
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Once connected, you can monitor affiliate support activity directly from your Post Affiliate Pro merchant panel.
The integration adds an Affiliate Help Desk section under the Affiliates menu. This dashboard displays:
The dashboard shows tickets from the last 30 days and can be sorted by any column.
You can also view your LiveAgent departments and their online status, helping you understand your support capacity and availability.
Add a live chat button to your affiliate panel so affiliates can get instant help:
The integration can automatically pass affiliate information to LiveAgent:
| Variable | Data Passed |
|---|---|
{$affiliateUsername} | Affiliate’s username |
{$affiliateFirstname} | Affiliate’s first name |
{$affiliateLastname} | Affiliate’s last name |
Use these variables in your LiveAgent chat button code to pre-fill visitor information.
Replace the default Post Affiliate Pro contact form with a LiveAgent contact form:
Provide support to potential affiliates during the registration process:
All affiliate support happens through one platform. No need to manage separate support systems or check multiple dashboards. LiveAgent becomes your single source of truth for affiliate communication.
Live chat enables instant responses to affiliate questions. Help affiliates with technical issues, promotional strategies, or payment questions without email delays.
Affiliates can get help without leaving their panel. The seamless experience shows professionalism and builds trust in your affiliate program.
Support tickets flow into LiveAgent where you can:
LiveAgent supports more than just chat. Connect your support email, add a knowledge base, or use other channels. All conversations stay linked to the same affiliate record.
Monitor support activity without switching applications. The Affiliate Help Desk dashboard gives you an overview of recent tickets so you can spot issues quickly.
Create a department in LiveAgent specifically for affiliate support. This helps you:
Prepare templates for common affiliate questions:
Configure your chat button to pass affiliate details. Knowing who is chatting helps agents provide faster, more relevant support.
Affiliates expect quick responses. Use LiveAgent reporting to track how fast you respond to affiliate inquiries and set internal targets.
Reduce support volume by publishing answers to common questions. Point affiliates to documentation for self-service when appropriate.
If the integration cannot connect:
If the chat button does not show:
LiveAgent.createButton or LiveAgent.createFormIf the Affiliate Help Desk shows no tickets:
Provide real-time support to your affiliates with LiveAgent integration. Help them succeed with live chat, contact forms, and a professional ticketing system.
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