LiveAgent Help Desk Integration

Available in:

• Post Affiliate Pro
• Post Affiliate Pro Ultimate
• Post Affiliate Network

What is the LiveAgent Integration?

Active communication with your affiliates is essential for running a successful affiliate program. The LiveAgent integration connects Post Affiliate Pro with LiveAgent, a full-featured help desk and live chat software, allowing you to support your affiliates in real time.

With this integration, you can add live chat buttons and contact forms directly to your affiliate panel and signup pages. Affiliates can reach your support team instantly without leaving the platform, and you can manage all support conversations from your LiveAgent dashboard while monitoring ticket activity from within Post Affiliate Pro.

Launch your affiliate program today

Set up advanced tracking in minutes. No credit card required.

Request demo Start 30-days free trial

How the Integration Works

The integration uses the LiveAgent API v3 to connect both platforms. Once configured, Post Affiliate Pro communicates with your LiveAgent account to:

• Display live chat widgets in the affiliate panel
• Show contact forms for support requests
• Pull ticket and conversation data into your merchant dashboard
• Pass affiliate details to chat sessions for personalized support

Connecting LiveAgent with Post Affiliate Pro

Prerequisites

Before setting up the integration, you need:

1. An active LiveAgent account
2. Your LiveAgent installation URL (e.g., yourcompany.ladesk.com)
3. An API key from your LiveAgent account
4. The email address associated with your LiveAgent agent account

Configuration Steps

1. Access Integration Settings

   • Log in to your Post Affiliate Pro merchant panel
   • Navigate to Configuration > Features
   • Find and enable the LiveAgent Integration feature

2. Enter Connection Details

   • URL: Enter your LiveAgent installation URL
   • Email: Enter your LiveAgent agent email address
   • API Key: Enter your LiveAgent API key

3. Test the Connection

   • The system will ping your LiveAgent account to verify the connection
   • If successful, the integration status will change to “Connected”

4. Configure Chat and Contact Forms

   • Add your LiveAgent chat button code for the affiliate panel
   • Add your contact form code if you want to replace the default contact form
   • Optionally add chat/form codes for signup pages

Configuration Options

Join our newsletter

Be the first to know about new features and product updates.

Email address

Subscribe

Ticket Tracking for Affiliates

Once connected, you can monitor affiliate support activity directly from your Post Affiliate Pro merchant panel.

Viewing Support Tickets

The integration adds an Affiliate Help Desk section under the Affiliates menu. This dashboard displays:

• Ticket ID: The unique code for each support conversation
• Customer: The email address of the affiliate
• Subject: The topic of the support request
• Date Changed: When the ticket was last updated
• Status: Current ticket status (New, Chatting, etc.)

The dashboard shows tickets from the last 30 days and can be sorted by any column.

Department Overview

You can also view your LiveAgent departments and their online status, helping you understand your support capacity and availability.

Support Integration Features

Live Chat for Affiliates

Add a live chat button to your affiliate panel so affiliates can get instant help:

• Affiliates see a chat button in their panel footer
• Clicking opens a real-time chat with your support team
• Chat sessions can include affiliate details for context
• Supports both popup and embedded chat modes

Personalized Chat Sessions

The integration can automatically pass affiliate information to LiveAgent:

Use these variables in your LiveAgent chat button code to pre-fill visitor information.

Contact Forms

Replace the default Post Affiliate Pro contact form with a LiveAgent contact form:

• Tickets are created directly in your LiveAgent system
• All communication history stays in one place
• Supports custom form fields and departments

Signup Page Support

Provide support to potential affiliates during the registration process:

• Add chat buttons to signup pages
• Help prospects with questions about your program
• Reduce signup abandonment with immediate assistance

Benefits of the Integration

Centralized Communication

All affiliate support happens through one platform. No need to manage separate support systems or check multiple dashboards. LiveAgent becomes your single source of truth for affiliate communication.

Real-Time Support

Live chat enables instant responses to affiliate questions. Help affiliates with technical issues, promotional strategies, or payment questions without email delays.

Better Affiliate Experience

Affiliates can get help without leaving their panel. The seamless experience shows professionalism and builds trust in your affiliate program.

Efficient Ticket Management

Support tickets flow into LiveAgent where you can:

• Assign tickets to team members
• Use canned responses for common questions
• Track response times and resolution rates
• Set up automation rules and SLAs

Multiple Support Channels

LiveAgent supports more than just chat. Connect your support email, add a knowledge base, or use other channels. All conversations stay linked to the same affiliate record.

Quick Access from Merchant Panel

Monitor support activity without switching applications. The Affiliate Help Desk dashboard gives you an overview of recent tickets so you can spot issues quickly.

Best Practices

1. Set Up Dedicated Affiliate Department

Create a department in LiveAgent specifically for affiliate support. This helps you:

• Track affiliate-specific metrics
• Route tickets to appropriate team members
• Maintain separate workflows from customer support

2. Use Canned Responses

Prepare templates for common affiliate questions:

• How to get paid
• How to find promotional materials
• How to read reports
• Technical integration issues

3. Include Affiliate Context

Configure your chat button to pass affiliate details. Knowing who is chatting helps agents provide faster, more relevant support.

4. Monitor Response Times

Affiliates expect quick responses. Use LiveAgent reporting to track how fast you respond to affiliate inquiries and set internal targets.

5. Create a Knowledge Base

Reduce support volume by publishing answers to common questions. Point affiliates to documentation for self-service when appropriate.

Troubleshooting

Connection Failed

If the integration cannot connect:

1. Verify your LiveAgent URL is correct (include https://)
2. Check that the API key is valid and has proper permissions
3. Confirm the email matches an active LiveAgent agent
4. Ensure your LiveAgent account is active

Chat Button Not Appearing

If the chat button does not show:

1. Verify the integration code contains LiveAgent.createButton or LiveAgent.createForm
2. Check that the integration status shows “Connected”
3. Clear browser cache and reload the affiliate panel
4. Test with a different browser

Tickets Not Showing in Dashboard

If the Affiliate Help Desk shows no tickets:

1. Confirm you have tickets in LiveAgent from the last 30 days
2. Verify the API key has permission to read tickets
3. Check the connection status in integration settings

Related Features

• Integrations - All available integrations
• Customizable Interface - Customize the affiliate panel
• Multilingual Support - Multi-language options

Knowledge Base Resources

Learn more about LiveAgent